FAQs

1. Do you ship outside of the US?

Being that we still are a small owned and operated business, right now we only offer domestic shipping within the United States. Thanks for your understanding and we look forward to extending internationally sometime in the near future.

2. What is your return and exchange policy?

Due to these products being made by hand we can only accept returns within 14 days of items arrival and no returns can be made if products are used or opened. (No exceptions)We want you to be pleased with the experience, so if you have any questions or concerns or would like to exchange for another product please contact us and we’ll be more than happy to help.

3. What is the product shelf life of your products?

Our products are made with organic, unrefined plant ingredients which are without synthetic preservatives. Because of this our products are meant to be used within 6-12 months once opened.

4. Are your products only for people with sensitive skin?

No. We formulate with sensitive skin in mind to create the most safe products possible. But our formulas can be enjoyed by anyone with any or no skin concern at all.

5. Can I use your cleanser on acne prone skin?

Yes. You absolutely can. The Pristine face cleanser is suitable for all skin types and in fact with regular use will balance any imbalance and keep breakouts away or at a minimum.

6. I have dry skin, will your face oil help?

Yes, it absolutely will. Our Smooth face oil is full of nourishing ingredients that will give life to dull complexions. We recommend hydrating with our Calm face mist before hand to amplify the benefits.